Privacy Policy

Introduction

NaturalSpeaker ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our AI-powered text-to-speech service.

By creating an account and using NaturalSpeaker, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

When you create an account, we collect the following information to provide and personalise our service:

• Email address (used for authentication and account management)
• Name or display name (if provided via Google OAuth)
• Profile data including your account plan tier (free or pro)
• Authentication tokens managed securely by our auth provider

Usage & Activity Data

• Characters processed per synthesis request
• Daily and monthly character usage totals
• Voice and language selections
• Audio files you generate (stored with your account, subject to retention policy)
• Timestamps of synthesis requests
• Your IP address (for rate limiting and abuse prevention)

How We Use Your Information

• Authenticate you and maintain your account session
• Enforce daily and monthly character usage limits per account
• Store and serve your generated audio files via secure signed URLs
• Calculate your remaining quota and display usage statistics in your dashboard
• Prevent abuse and ensure fair service for all users
• Improve service performance and reliability

Data Storage and Security

• Account data is stored in a secure, cloud-hosted PostgreSQL database
• Audio files are stored in encrypted cloud object storage, accessible only via time-limited signed URLs
• All data is transmitted over TLS/HTTPS
• Authentication is handled by a dedicated, audited auth provider
• Audio files are automatically deleted based on your plan: 7 days for free accounts, 30 days for pro accounts
• You can delete your account and all associated data at any time from account settings

What We Don't Collect

• Payment or billing information (payments are handled by an external processor)
• The content of your text beyond what is necessary to generate audio
• Precise location or GPS data
• Data from children under 13 — we do not knowingly accept accounts from minors

Third-Party Services

We work with the following trusted third-party providers to operate our service:

• Supabase — authentication, database, and file storage (supabase.com/privacy)
• AI speech synthesis service — processes your text to generate audio; text is not retained by the provider after synthesis
• Google OAuth — optional sign-in via your Google account (policies.google.com/privacy)
• Google Analytics — anonymous usage analytics to help us improve the product (policies.google.com/privacy)

Your Rights

You have the following rights regarding your personal data:

• Access: view the data associated with your account via your dashboard
• Deletion: delete your account and all associated data at any time from account settings
• Correction: update your account information at any time
• Portability: contact us to request an export of your data
• Objection: contact us at support@natural-speaker.com with any privacy concerns

Compliance

• GDPR Compliant: we process personal data lawfully, collect only what is necessary, and honour deletion requests promptly
• CCPA Compliant: we do not sell personal information to third parties
• Privacy by Design: data minimisation and security are built into our architecture from the ground up

Children's Privacy

NaturalSpeaker is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We will notify registered users of material changes via email where possible.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@natural-speaker.com or through the contact form on our website.